The Support Mirage
Why AI systems fail when they trust user labels A mid-market construction firm with £79m turnover and 297...
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Why AI systems fail when they trust user labels A mid-market construction firm with £79m turnover and 297...
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PLUS: Why Your Agents Keep Losing Context (And How to Fix It) From the aibl team UK employers keep saying...
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A mid-market marketing agency built a single agent to research target companies for outbound campaigns. On its...
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PLUS: Stop practising on your best prospects From the aibl team One of the hardest parts of building...
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A Deal You Only Get One Shot At A UK logistics firm lost a £50,000 ARR deal after a polite but unsuccessful...
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PLUS: The hidden costs of agentic AI and how governance fixes them From the aibl team Over the break I had...
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The Hidden Editing Tax A mid-market brand used an agent to generate 500 product descriptions, finishing the...
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From real AI costs to human resistance: seven sharp reads on moving from pilots to production in 2026. The...
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PLUS: 26′ Predictions and a thank you from the aibl Team From the aibl team As the year winds down, I...
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A Christmas Surprise During a December retention review, a mid-market IT provider found a problem hiding in...
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For the research behind this, see aibl's UK mid-market data on AI ROI in...
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A 500 employee SaaS company built an agent to handle refund requests and in the demo, it looked great checking...
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