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Case studies

Case studies of UK organisations that put AI into production, with the problem, what they changed and what it produced. Named companies include Make, Just Move In, Bidwells, Ipsos and Zencargo. Make reached 96% employee adoption in 18 months without starting from tools or training.

Why Ipsos wrote the rules before rolling out the tools

Why Ipsos wrote the rules before rolling out the tools

When a significant new technology arrives, the instinct is to start with the tools. Organisations that define...

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When AI meets operational chaos, the happy path is off a cliff

When AI meets operational chaos, the happy path is off a cliff

Automating the happy path first, then expanding outward, is the standard AI implementation advice. It did not work...

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How Just Move In split the work between AI and the team

How Just Move In split the work between AI and the team

Recently we spoke to Ross Nichols, co-founder of Just Move In, about why they rebuilt their 10-year-old platform...

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How a 187-year-old property firm is rebuilding around AI

How a 187-year-old property firm is rebuilding around AI

Bidwells has set itself a public target: double revenue by 2030 without a proportional increase in headcount. AI...

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Why 96% AI adoption at Make didn’t start with tools or training

Why 96% AI adoption at Make didn’t start with tools or training

96% of employees at Make had built AI automations within 18 months -- without a mandatory rollout, without leading...

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Why “Just Move In” rebuilt from the ground up

Why “Just Move In” rebuilt from the ground up

Just Move In helps people set up the essential services they need when they move house: energy, broadband,...

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