AI for customer experience
Better service. Smarter operations.
Real AI in action at the UK’s leading AI adoption event.
Customer expectations keep rising. AI is changing how organisations respond.
The Customer track brings together the leaders deploying AI across customer experience, service and contact centres. You’ll hear what they built, what they learned and where it’s delivering measurable impact.
No theory. Just practical examples from organisations already doing it.
20th October 2026. Central London.
Built for the leaders shaping customer experience
This track is for C-suite and functional leaders who own the customer relationship and customer operations
You’ll meet senior customer leaders responsible for customer experience, customer service, customer success and contact centre operations, alongside executives leading AI transformation across the customer journey.
Some of the operators attending aiblLIVE
Build your own journey across the event
Your pass is the whole event, not a single track.
Move freely across the five pillars and every session format, from hands-on workshops to closed-door boardrooms, and build a journey around your own interests and expertise.
Go deep in one track, or follow a single question across several. The strategy layer runs through all of it, so the board-level view is always within reach.
Transformation
The layer that connects every track, so you leave with a framework for making the pieces work together, not five sets of notes.
Explore the hubEvery session is built around practical implementation
Customer experience
More personalised experiences, built on AI that respects the customer.
Customer service & Contact Centre
Better service quality without losing the human connection. Scaling support through automation, agent assist and conversational AI.
Customer success
Using AI to lift retention, engagement and long-term value. Building trust while deploying AI safely across customer operations.
VOOH, VP of marketing
Thanks to the AI For Business Leaders team for hosting a great event… cutting through the noise with some genuinely useful insights…
Microsoft, Acceleration Director
It was such a great event! Every speaker was so inspirational and I walked away with lots of learnings! From speakers and attendees!
Hands-on workshops
45-minute live builds where you work with AI tools on real customer scenarios: personalisation, agent assist and service automation.
Operator case studies
15-minute, honest accounts from customer leaders who have deployed AI in service, support and success.
Micro-consultations at the Expert Bar
Pre-booked 1:1 appointments with enablement partners who have solved customer-AI problems, matched to your challenge before you arrive.
Boardroom sessions
A closed-door peer discussion for senior customer leaders, under the Chatham House Rule.
Live demos
Real customer-AI tools on real data in the Discovery Zone, run by the operators who built them.
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Smart Networking
AI-matched introductions to the operators and providers most relevant to your challenges, so the connections you make actually count.
Featured sessions
Case studies & demos
- Beyond deflection: replacing a chatbot that was hurting CSAT
- Voice AI agents in the contact centre
- Safe autonomous service without the brand blow-up
Workshop & clinics
- Achieving real productivity with Microsoft Copilot.
- Learn to vibe code with Replit.
- Book your consultation with our Enablement partners
Why this track?
The organisations making the biggest gains with AI aren’t talking about the future. They’re showing what works today.
The Customer track is where senior customer leaders share honest lessons from deploying AI across service, support and operations.
You’ll hear what delivered results, what didn’t and what they’d do differently.
If you own the customer relationship, this is where the useful conversations happen.
Related on aiblmedia.com: Find AI agents and agentic workflow partners · AI Foundations guides · All aiblLIVE tracks
Connect with our partners
Connect with AI platforms and enablement partners helping organisations like yours transform customer experiences.
Frequently asked questions
Who is the Customer track for?
Senior leaders who own customer experience, service, success and contact-centre operations, typically CCOs and heads of CX, service and success responsible for AI strategy and delivery in the customer function.
What AI use cases does the Customer track cover?
AI across the customer lifecycle: personalisation, conversational AI and agent assist in the contact centre, AI-assisted service and support, retention and customer success, and the responsible-AI controls that keep customer trust intact.
Can I attend sessions from the other tracks?
Yes. One pass gives you the whole event, across all five pillars: Growth, Customer, Efficiency, Workforce and AI Infrastructure.
How much does it cost to attend?
aiblLIVE is a paid event with tiered pricing that rises as the date approaches. See the current ticket price on the event site.
Will I meet technology providers?
Yes. You’ll meet carefully selected AI providers relevant to customer operations, in formats built for real conversations rather than a busy exhibition floor.
Will I meet Enablement Partners?
Yes. The Expert Bar is where you meet them. You pre-book a one-to-one clinic with a vetted AI enablement partner, matched to the problem you bring, so the time goes on solving it. Come with a live AI challenge and leave with a clear next step.
Ready to see what's working?
Join senior customer leaders from across the UK for a day of practical insight, honest conversations and real AI in production.
