AI in Practice: How a better prep process created a new problem
This week we spoke to the head of sales at a mid-market SaaS firm selling compliance and scheduling software to...
Read moreBuild stories from real AI deployments, published without the company name but with the numbers, the tools and what broke. One managed IT firm cut inbound admin time by 87% for £140 a month. Another spent £83,000 diagnosing the wrong problem first.
This week we spoke to the head of sales at a mid-market SaaS firm selling compliance and scheduling software to...
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AI agents do not fail loudly when oversight breaks down -- they drift. A mid-market logistics firm ran an AI agent...
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A mid-market professional services firm moved an AI agent into their live billing support queue earlier this...
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Voice notes from calls, meeting transcripts, half-formed ideas recorded on the move. They contain commercial...
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For this week’s AI in practice, we spoke to the founder of a regional managed IT services provider that had...
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Last week we wrote about agents that succeed by integrating with tools teams already use. This week, a mid-market...
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A UK specialist eye clinic cut reception workload by over 70% and reduced no-shows by 35% by automating the first...
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Why AI systems fail when they trust user labels A mid-market construction firm with £79m turnover and 297...
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A mid-market marketing agency built a single agent to research target companies for outbound campaigns. On its...
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A Deal You Only Get One Shot At A UK logistics firm lost a £50,000 ARR deal after a polite but unsuccessful...
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The Hidden Editing Tax A mid-market brand used an agent to generate 500 product descriptions, finishing the...
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A Christmas Surprise During a December retention review, a mid-market IT provider found a problem hiding in...
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