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Off the record: AI, operations, tech, and teams

Off the record: AI, operations, tech, and teams

This is the second half of our Off the Record series. These are quotes we agreed not to attribute, from...

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Off the record: what AI is doing to business models

Off the record: what AI is doing to business models

aiblLIVE is under two weeks away. I needed to write something for this week that would be useful, but not take up...

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The Bottom of the J-Curve: Building AI Judgement Before Buying More Licences with Andy Lambert

The Bottom of the J-Curve: Building AI Judgement Before Buying More Licences with Andy Lambert

Andy Lambert co-founded ContentCal, sold it to Adobe, and spent four years there as it became part of Adobe Express. He saw teams split between...

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Why AI makes judgement more important, not less

Why AI makes judgement more important, not less

Andy Lambert is a co-founder of AcademyAI, which measures and builds workforce AI capability, with a focus on...

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What 22 operators say goes wrong with AI pilots

What 22 operators say goes wrong with AI pilots

Across 22 interviews with executives since we started the aibl newsletter, one question has kept surfacing. What...

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AI adoption is not capability

AI adoption is not capability

AI access is easy to measure. Knowing what people are actually capable of doing with it is harder. Andy Lambert...

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The Blind Spot First: Fixing the Revenue Bottleneck Before Adding AI with Achilleas Kasimidis, GoStudent

The Blind Spot First: Fixing the Revenue Bottleneck Before Adding AI with Achilleas Kasimidis, GoStudent

Achilleas Kasimidis is Global Director of Rev Ops at GoStudent, the online tutoring marketplace operating across more than 10 European countries...

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Where AI fits in GoStudent’s customer work

Where AI fits in GoStudent’s customer work

At GoStudent, Achilleas Kasimidis and his team set out to automate the first sales call, taking a new enquiry...

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Who keeps the skill when AI does the drafting?

Who keeps the skill when AI does the drafting?

You may have had enough of AI productivity studies, but a new working paper published by the National Bureau of...

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The AI Catalyst: Scaling Adoption Without Waiting for the Infrastructure with Patrik Hedljung, Scania

The AI Catalyst: Scaling Adoption Without Waiting for the Infrastructure with Patrik Hedljung, Scania

Patrik Hedljung is AI Catalyst at Scania, responsible for AI adoption across a business of roughly 60,000 people and more than a century of legacy...

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Scania’s AI Catalyst on adoption without a mandate

Scania’s AI Catalyst on adoption without a mandate

This week we're profiling Patrik Hedljung, AI Catalyst at Scania, the Swedish truck and bus maker, where he's...

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AI training for operations, finance and managers

AI training for operations, finance and managers

In last week's newsletter we set out some light-touch training examples for sales, marketing, and customer...

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