For customer experience, service and success leaders using AI to serve, retain and grow their customers. Case studies, aibl research and playbooks on support automation, personalisation and retention, from teams that have shipped it.
At GoStudent, Achilleas Kasimidis and his team set out to automate the first sales call, taking a new enquiry...
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Customer experience is where AI is landing most visibly, and where the return is proven least. In aibl's survey...
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A UK specialist eye clinic cut reception workload by over 70% and reduced no-shows by 35% by automating the first...
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Why AI systems fail when they trust user labels A mid-market construction firm with £79m turnover and 297...
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A Christmas Surprise During a December retention review, a mid-market IT provider found a problem hiding in...
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