Beyond the demo: build a customer service AI agent, live
No script, no limits. Kore.ai hands the room control of a live customer service agent build, shaped by your toughest, most specific scenarios. You pick the use case, throw your hardest customer questions at the agent, and watch how far it goes. It closes on the question most vendors dodge: if a regulator asked why your agent made a decision, could you answer? 72% of enterprises can’t.
Most agent demos are rehearsed. This one isn't.
Vendor demos are built to work. You watch, you nod, and you learn nothing about what happens when a real customer does something the script didn’t expect. This session throws that out. The room picks the use case, brings the hardest questions, and throws them at the agent live on Kore.ai’s Agent Platform. You see how far it actually goes, and how close it gets to a real business, because none of it is pre-baked.
Four reasons this is worth your time
A live build, not a slideshow
Kore.ai builds a working customer service agent in front of you, in short bursts, with the room steering each checkpoint.
The room sets the test
You bring your trickiest customer questions and throw them at the agent on the spot. No safe, pre-scripted demo path.
Governance gets stress-tested
We put the agent through the question a regulator would ask: why did it decide that? 72% of enterprises can’t answer it, and you’ll see what a real answer looks like.
You act, not just watch
Everyone in the room does something, from the opening two-minute exercise to the live edge cases. You leave knowing what an agent really is, not what a demo pretends.
Kore.ai
A Kore.ai solutions engineer runs the live build on stage across the whole session, backed by their team on the floor. Speaker to be confirmed.
Forty-five minutes, hands on
You start by building what you think an agent looks like, with Lego, in two minutes. Then Kore.ai builds a real one live, stopping at three checkpoints to take the room’s questions. You hand over your hardest customer scenarios and watch the agent handle them on the spot. It closes on governance: the regulator question, and what most enterprises still get wrong.
How the session runs
Indicative timings.
Build what you think an agent is
Lego on every table, two minutes, no guidance, then the reveal: real agents are modular blocks that snap together, not a black box. A quick poll on who has an agent stuck in evaluation steers what gets built.
Live build, three checkpoints
Kore.ai builds a working agent on the Agent Platform in short bursts. After each one, a question back to the room.
Hand over the controls
The trickiest customer question from each table, thrown at the live agent on the spot.
Governance, then open floor
The question a regulator would ask: could you explain why your agent decided that? Then the number most vendors skip: 72% of enterprises can’t.
Build your own day across the event
aiblLIVE runs as five pillars, one for each function where AI is landing, plus a strategy layer.
Follow the one that matches your remit, or move across them and build your own day.
Customer
CCOs, CX Directors, Heads of Customer Success and Contact Centre Operations.
Explore the Customer trackEfficiency
COOs, CFOs, Chief Transformation Officers, VP Operations and Operational Excellence leads.
Explore the Efficiency trackAI Infrastructure
CIOs, CTOs, CDOs, Chief AI Officers, Heads of Data and AI Governance.
Explore the AI Infrastructure trackTransformation
CEOs, MDs, founders and Heads of AI or Transformation with the mandate across the business.
Explore the strategy layerPractical, hands on AI adoption
aiblLIVE is a working day, not a spectator sport.
A handful of formats carry the day, each with a clear job, and your pass is the whole event: follow one track end to end, or move freely across all five tracks and every format and build your own day. You are never tied to a single track.
At the centre is the Discovery Zone, the working hub that runs from the first coffee to the closing drinks.
Operator case studies
15 minutes from leaders who have put AI into production: the problem, the workflow, the result.
Hands-on workshops
45 minutes building with real AI tools on a real business challenge. Bring a laptop, leave with a workflow.
Live demos
Real tools on real data, run by the operators and partners who built them. Ask what worked, what broke and what it cost.
Boardroom roundtables
45-minute closed-door peer discussions under the Chatham House Rule.
Smart Networking
Meet the peers and partners worth your time, in a room that is 78% C-suite, MD or business owner.
Micro-consultations at the Expert Bar
Pre-booked 20-minute one-to-one appointments with specialists, matched to the challenge you bring.
Frequently asked questions
Is the workshop included in my aiblLIVE pass?
Yes, it is included with your pass. Seats are limited and pre-booked, so reserve your place when you register.
Do I need to be technical?
No. It is built for customer and CX leaders, not engineers. Kore.ai does the building; the room steers it.
Do I need a laptop or any setup?
No. You take part through table exercises, polls and the questions you throw at the agent. Nothing to install.
Who is it for?
Anyone weighing up customer service AI, especially teams with an agent stuck in evaluation. Bring your hardest customer scenarios.
How long is it?
45 minutes, on the Customer track.
Will I leave with something useful?
Yes. An honest, un-scripted picture of what a customer service agent can actually do, and the governance question to take back to your own evaluation.
Book your place
This session is one of many hands-on sessions at aiblLIVE London on 20 October 2026. Seats are limited and pre-booked, so reserve your place when you register.
