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AI agents

For leadership teams putting AI agents to work, and getting ready for buyers and customers who already use AI to find and compare them. Guides, case studies and aibl research on where agents pay back, what they cost and who keeps them in check.

Copilot agents guide: how to build your first AI agent without code
AI task automation guide: how to give 30% of your job to AI
AI agent governance guide: build and govern a customer service agent
Interactive AI avatar guide: design an agent that turns knowledge into action
AI use cases: how to diagnose a task before you build an agent
Customer service automation at SHL: 80% of queries, no job losses
Claims automation at Royal Mail: human checks before AI decides
AI visibility: how brands get found and trusted by AI agents
AI sales agents: how Outreach cuts the grunt work out of selling
AI marketing automation: from a whiteboard sketch to a campaign
AI in advertising: how StackAdapt turns questions into actions
AI customer service agent at Marshmallow: built to keep customers