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AI and transformation leaders

For the people driving AI adoption across the organisation: heads of AI and transformation, and change leaders. What works, what it costs, and how to move from pilot to production without losing people.

FOMO is enough to start a pilot. It’s not enough to finish one.

FOMO is enough to start a pilot. It’s not enough to finish one.

FOMO is enough to start a pilot. It's not enough to finish one. Plus: The Ops and Finance leaders...

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Moving AI from pilot to production: Salesforce’s Paul O’Sullivan on avoiding FOMO investment

Moving AI from pilot to production: Salesforce’s Paul O’Sullivan on avoiding FOMO investment

For Paul O’Sullivan, CTO of Salesforce UK and Ireland, the story of how organisations responded to...

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Most firms can build a demo, but few can own what comes next

Most firms can build a demo, but few can own what comes next

Most mid-market firms can build an AI proof of concept. Moving from demo to production is where they stall —...

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What broke when an agent moved from pilot to production

What broke when an agent moved from pilot to production

A mid-market professional services firm moved an AI agent into their live billing support queue earlier this...

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What is agentic AI? A practical guide for leaders

What is agentic AI? A practical guide for leaders

Agentic AI is software that can take on a goal, plan the steps to reach it, and carry those steps out across your...

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Why 96% AI adoption at Make didn’t start with tools or training

Why 96% AI adoption at Make didn’t start with tools or training

96% of employees at Make had built AI automations within 18 months -- without a mandatory rollout, without leading...

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The ‘false confidence’ trap and what it takes to make AI actually change the business

The ‘false confidence’ trap and what it takes to make AI actually change the business

The 'false confidence' trap and what it takes to make AI actually change the business Plus: The...

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Your biggest AI problem isn’t resistance – it’s false confidence

Your biggest AI problem isn’t resistance – it’s false confidence

Matt Shumer’s viral post last week argued the gap between what AI can do and what most people think it can...

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The Frozen Middle Problem and What aibl’s Operators Are Doing About It

The Frozen Middle Problem and What aibl’s Operators Are Doing About It

PLUS: Lessons from Automating the First Layer of Customer Contact From the aibl team Teams work hard to get...

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How to unfreeze managers and get AI deployed

How to unfreeze managers and get AI deployed

Your AI strategy has stalled – not because of the technology, but because of the people expected to make it...

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9 Mid-Market Principles for Approaching AI

9 Mid-Market Principles for Approaching AI

Mid-market firms succeed with AI by treating it as a capability question, not a tool question: start with...

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Setting agentic AI pilots up for success

Setting agentic AI pilots up for success

PLUS: Free hands-on training, mid-market productivity and and ‘shadow AI’ is a you problem From...

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