How are UK businesses using AI in customer experience?
Customer experience is where AI is landing most visibly, and where the return is proven least. In aibl's survey...
Read moreFor leadership teams who need to show what AI costs and what it pays back. Guides and operator case studies on measuring return, building a business case and knowing when to stop a pilot.
Customer experience is where AI is landing most visibly, and where the return is proven least. In aibl's survey...
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Operations and finance are the most disciplined AI buyers in UK organisations, and it shows in the return. In...
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Amin Mrini is Group Chief Commercial AI Officer at Informa, the B2B information services group. He spent close to...
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One of the more insightful pieces I've read on AI strategy recently is from Baba Prasad, a professor of...
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Measuring AI ROI means working out what an AI investment gives you back against what it costs you. The costs are...
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Generative AI is software that produces new content from a plain-language request. You type or say what you want,...
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A pilot is a controlled test: one team, one process, clean-ish data, someone senior watching. Production is the...
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Not long after ChatGPT fell on us back in 2023, my colleagues and I started scoping AI training courses. What...
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Token costs and the CFOs who didn’t see them coming The average monthly AI spend by mid-sized firms grew...
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