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How to Measure AI ROI: A Framework for Mid-Market Leaders

How to Measure AI ROI: A Framework for Mid-Market Leaders

Measuring the return on investment (ROI) of artificial intelligence can feel like trying to nail jelly to a wall....

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The AI Readiness Assessment: A 10-Point Checklist

The AI Readiness Assessment: A 10-Point Checklist

An AI readiness assessment is a structured review of your organisation across ten dimensions — strategy, data,...

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A Pragmatic AI Governance Framework for Mid-Market Businesses

A Pragmatic AI Governance Framework for Mid-Market Businesses

An AI governance framework for mid-market businesses is a five-pillar structure — Principles, People, Process,...

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How to Create a Practical AI Adoption Roadmap

How to Create a Practical AI Adoption Roadmap

Many leaders are frustrated with AI. They see the potential but struggle to move beyond small, isolated...

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What is Agentic AI? A Practical Guide for Leaders

What is Agentic AI? A Practical Guide for Leaders

Beyond Chatbots: Why Leaders Need to Understand Agentic AI Many business leaders are now familiar with...

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The Practical AI Glossary for Business Leaders

The Practical AI Glossary for Business Leaders

In the world of AI, a shared, practical vocabulary is crucial. It helps leadership teams have meaningful...

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Why 96% AI adoption at Make didn’t start with tools or training

Why 96% AI adoption at Make didn’t start with tools or training

When Sara Maldon joined Make two years ago, there was no approved AI tool. Nobody could use ChatGPT or any other...

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From voice dump to action list

From voice dump to action list

Voice notes from calls, meeting transcripts, half-formed ideas recorded on the move. They contain commercial...

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Why “Just Move In” rebuilt from the ground up

Why “Just Move In” rebuilt from the ground up

Just Move In helps people set up the essential services they need when they move house: energy, broadband,...

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A managed IT firm cut inbound admin time by 87% for £140 a month

A managed IT firm cut inbound admin time by 87% for £140 a month

For this week's AI in practice, we spoke to the founder of a regional managed IT services provider that had grown...

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Your biggest AI problem isn’t resistance – it’s false confidence

Your biggest AI problem isn’t resistance – it’s false confidence

Matt Shumer's viral post last week argued the gap between what AI can do and what most people think it can do is...

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What sales automation looks like when it really works

What sales automation looks like when it really works

Last week we wrote about agents that succeed by integrating with tools teams already use. This week, a mid-market...

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