AI in Practice – Automating the First Layer of Customer Contact
A technical lead working with a specialised UK eye clinic explains how they moved from a sticky-note reception...
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A technical lead working with a specialised UK eye clinic explains how they moved from a sticky-note reception...
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Your AI strategy has stalled - not because of the technology, but because of the people expected to make it...
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Why AI systems fail when they trust user labels A mid-market construction firm with £79m turnover and 297...
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How to fix “garbage in, garbage out” by giving AI better input instead of a bigger model.
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How leaders turn a fragile prototype into a digital workhorse they can trust.
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Why your AI tools are failing and how to get leadership to finally fund the “boring” foundational work.
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A mid-market marketing agency built a single agent to research target companies for outbound campaigns. On its...
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A Deal You Only Get One Shot At A UK logistics firm lost a £50,000 ARR deal after a polite but unsuccessful...
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The Hidden Editing Tax A mid-market brand used an agent to generate 500 product descriptions, finishing the...
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A Christmas Surprise During a December retention review, a mid-market IT provider found a problem hiding in...
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A 500 employee SaaS company built an agent to handle refund requests and in the demo, it looked great checking...
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As few as two or three of these sources per account gave a clearer picture of what each business was trying to...
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